Dear rider,

We’re truly sorry to hear that your bike was damaged during transportation, which was likely caused by third-party logistics. We understand how disappointing this must have been for you, and we feel sincerely regretful that your experience was affected.

At the same time, we’re glad we could provide timely compensation and support. Please rest assured that solving after-sales issues is not only our responsibility, but also part of our care for every Fiido rider. Most importantly, we hope your upcoming rides bring you nothing but joy and ease.

Thank you for choosing and trusting Fiido. We will keep working hard to deliver even better experiences for you and all our riders.
Wishing you smooth roads and happy rides!

Fiido Team